Shipping Policy

Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible. Please read below for our shipping details.

---

Processing Times

All items marked "Pre-Order" will be shipped once the items are in stock. If you ordered multiple items, we will wait until all are in stock and ship them together.

All standard orders are processed within 5 business days to the best of our ability. Orders are not shipped or delivered on weekends or public holidays. During peak times, such as sales or holidays, processing times may be slightly longer.

---

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery times are estimates and may vary depending on carrier delays, customs processing, and other factors beyond our control.

---

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for the tracking link to activate.

---

Shipping Carriers

We partner with our trusted delivery partner Sendle to ensure timely delivery.

---

International Shipping

We offer international shipping to most countries. Please note:

• Your order may be subject to import duties, taxes, or customs fees once it reaches your country. These charges are the customer’s responsibility.

• Delivery times may be longer due to customs processing.

---

Lost or Delayed Shipments

If your order hasn't arrived within the expected timeframe, please contact us at marketing@chuggmusic.com and we’ll investigate with the carrier. We are not responsible for delays due to incorrect address information or customs issues.

---

Address Accuracy

Please double-check your shipping details before confirming your order. We are not responsible for orders shipped to incorrectly entered addresses.

---

Need Help?

If you have any questions about shipping or your order, feel free to contact us at marketing@chuggmusic.com.